07
Kommo CRM
Your customers write to you on WhatsApp, Instagram and Messenger. Kommo gathers all of those conversations in one inbox and one sales pipeline. We set up the account, the channels and the bots; you only look after sales.
One screen
Wherever the customer writes, you answer there.
Whatever the channel, the message lands in the same inbox. The team replies from one screen and the whole history stays on the customer card.
- One conversation historyMessages, notes and tasks from different channels merge on the same customer card.
- The team replies togetherIt is clear who took a conversation and who is waiting, so nobody answers the same message twice.
- Mobile appWith the iOS and Android app, field teams reply from the same inbox.
No opportunity gets lost on the way.
Every conversation becomes a deal. In the drag-and-drop pipeline you see at a glance which customer is at which stage.
- We build the stages around your business model.
- Every stage can carry tasks, notes and reminders.
- Several pipelines: separate processes for a branch or a product.
The tools a sales team uses every day.
- 01Unified inboxWhatsApp, Instagram, Messenger, Telegram, email and calls in one list.
- 02Drag-and-drop pipelineStages, deal value, owner and history on a single card.
- 03SalesbotNo-code bots: welcome, routing, reminders and after-hours replies.
- 04AI assistanceReply suggestions, summaries, writing help; on higher plans AI agents that answer questions themselves.
- 05Tasks and remindersFollow-ups are not forgotten; tasks open by hand or automatically through bots.
- 06Reports and integrationsChannel and team performance; web forms, e-commerce, payments, Zapier, Make and an open API.
The bot gives the first reply, your team takes it from there.
Salesbot builds flows without code. Customers are not kept waiting outside working hours; the right salesperson steps in once the lead is warm.
- 01Message arrivesFrom any channel
- 02Bot greetsSays hello, asks the first question
- 03Routes by the answer
- Welcome message
- After-hours reply
- Template messages
- Auto assignment
- Reminder tasks
You take the licence, we set up the rest.
Opening an account is easy; fitting it to your business is the hard part. We start setup from your workflow.
- 01We listen to your workflowWhere customers write, who replies, how a sale moves forward. We draw the pipeline around that.
- 02Account and channelsWe set up the account, user roles and the WhatsApp, Instagram and Messenger connections.
- 03Pipeline and botsSales stages, the welcome bot, template messages and auto assignment go live.
- 04We move the dataYour existing customer list is cleaned, mapped to Kommo fields and imported.
- 05We get the team startedWe are with you in the first days. With the support add-on you can leave management to us.
Pick your plan, your choices carry to the cart.
Choose the term, number of users and technical support and see the total instantly. When you click buy, you land in the WHMCS cart with the same choices. Prices are per user; a minimum 6-month subscription applies.
Core AI CRM for small teams
Base
—
- Unified inbox and sales pipeline
- Dashboard and calendar
- AI: reply and task suggestions, summaries, writing help
- 2,500 leads and 750 AI credits per user/month
- 1 WhatsApp number, 1 Instagram account
Automation for growing teams
Advanced
—
- Everything in Base
- Pipeline automation, broadcasts, no-code bots
- 3 AI agents, AI field suggestions, missed-message detection
- 5,000 leads and 1,250 AI credits per user/month
- 3 WhatsApp numbers, 3 Instagram accounts
The full AI kit for mature sales teams
Pro
—
- Everything in Advanced
- Booking and scheduling, audience activation
- Sales and marketing analytics
- 50 AI agents, AI appointment scheduling, voice message processing
- 10,000 leads and 2,250 AI credits per user/month
- Unlimited channels, WhatsApp and Instagram accounts
Prices exclude VAT; 20% VAT is added at checkout. The term, number of users and add-on you choose carry over to the cart as selected.
Want to talk before you decide?
Which plan fits, how many users do you need, how do we connect the channels? Write to us or call.
On Kommo and message-based selling
Guide · 13 October 2026 · 3 min
What is Kommo? How a message-based CRM differs from a classic CRM
A plain guide to Kommo, the CRM that gathers WhatsApp, Instagram and Messenger messages on one screen: what it does, how it differs and who it suits.
Guide · 13 October 2026 · 3 min
Connecting WhatsApp sales to a CRM: setup in 5 steps
How to move customer messages from WhatsApp into a CRM, in order: channel, sales pipeline, welcome bot, assignment and follow-up tasks.
Guide · 13 October 2026 · 3 min
Eight questions to ask when choosing a CRM
Eight questions to answer with your team before buying a CRM: channels, per-user pricing, automation, data migration, support and exit terms.
FAQ
About Kommo
If you have other questions, read all the questions or write to us.
What is Kommo and how is it different from a classic CRM?
Classic CRMs are built around email and phone. Kommo puts messaging at the centre: conversations from WhatsApp, Instagram and Messenger, the customer card and the deal all sit on one screen. You reply where the customer wrote, and the record keeps itself.
Which messaging channels can be connected?
WhatsApp (Business API and Cloud API), Instagram Direct, Facebook Messenger and Telegram, among others. Email and phone calls are recorded on the same customer card. We decide together during setup which channels you actually need.
How is the price calculated?
Pricing is per user and depends on your plan. A minimum 6-month subscription applies; 6-month, 1-year and 2-year terms are available. The licence fee is based on Kommo's official USD list price and invoiced in Turkish lira. Current amounts are in the price calculator on this page.
How long does setup take?
The account, channel connections and a basic pipeline are usually ready within a few days. Complex bots and data migration take longer; we settle the scope first and give you the schedule in writing.
Can I move my existing customer list over?
Yes. Contacts, companies and deals in Excel or CSV files are imported into Kommo. Before importing we clean the records, merge duplicates and map the fields to Kommo fields.
What can the bots and automations do?
They send a welcome message, ask the first question, route the customer to the right salesperson based on the answer, reply outside working hours and create tasks. They are built with the no-code Salesbot; on higher plans AI agents answer frequent questions.
What does the Kariha technical support add-on cover?
It is an optional service on top of the licence: managing your account, adding users and channels, changing the pipeline and bots, and support in Turkish when you get stuck. You choose it at checkout; you can also buy the licence alone.
Where is personal data stored, and what about GDPR?
Data is stored in Kommo's cloud; Kommo states that it operates in line with regulations such as GDPR. Like any business that records customer messages, you need a privacy notice and consent process. We review these together during setup.
Get in touch
Is Kommo right for your business?
Let us look at it together. We will show you a sample site and walk you through setup and the process. Write, call or fill in the form, and we reply the same day.